10,000円以上のご注文で送料無料！

Terms of service

Terms of Service

These Terms of Service (the "Terms") govern your use of the online store and related services (the "Service") operated by A.W.Capital Co., Ltd. (the "Company") under the brands The Good Gamer / T.G.G Store. Please read these Terms carefully before using the Service.

Article 1 (Application of Terms)

  1. These Terms apply to all users ("Users") who access or use the Service. By using the Service, you agree to be bound by all provisions of these Terms.
  2. Any guidelines, notices, or other rules published by the Company on or in connection with the Service ("Additional Rules") form part of these Terms. In the event of any conflict between these Terms and any Additional Rules, the Additional Rules shall prevail.
  3. Minors must obtain the prior consent of a parent or legal guardian ("Guardian") before using the Service. A minor's use of the Service shall be deemed to constitute the Guardian's consent.
  4. These Terms govern the entire relationship between the Company and each User with respect to the Service.

Article 2 (Account Registration)

  1. Certain features of the Service may require Users to create an account.
  2. Users who wish to register must provide true, accurate, and complete information in the manner prescribed by the Company.
  3. Users must promptly update their registration information whenever changes occur, using the method specified by the Company.
  4. The Company assumes no liability for any damages or losses suffered by a User or any third party arising from the submission of false or inaccurate information.
  5. The Company may decline a registration application in any of the following circumstances:
  • The applicant does not actually exist
  • The application was submitted using false information
  • The applicant has previously violated these Terms
  • Any other circumstance in which the Company deems registration inappropriate

Article 3 (Account ID and Password Management)

  1. Users are solely responsible for maintaining the strict confidentiality of their account ID and password.
  2. Users must not disclose, lend, share, or transfer their account ID or password to any third party.
  3. The Company shall not be liable for any damages arising from inadequate management of a User's account credentials or from unauthorized use, except where such damages are attributable to the Company's intentional misconduct or gross negligence.
  4. If a User discovers that their account ID or password has been stolen or used without authorization, the User must immediately notify the Company and follow the Company's instructions.

Article 4 (Purchase and Use of Products)

  1. Users may purchase products through the Service by following the prescribed procedures. Clicking the purchase button or completing such other action as designated by the Company shall constitute the conclusion of a purchase agreement between the User and the Company.
  2. Sales of products through the Service are limited to addresses within Japan. Orders placed from outside Japan may not be accepted.
  3. The Company may cancel a User's order in any of the following circumstances:
  • The User has violated these Terms
  • The ordered product is out of stock
  • Payment was not successfully completed
  • It is determined that the User is a member of an organized crime group or anti-social force
  • Any other circumstance in which the Company deems it inappropriate to proceed with the transaction
  1. Where an out-of-stock situation or a system error in price display is identified, the Company may cancel the relevant order and refund any payment already received.

Article 5 (Payment)

  1. Users shall pay the price displayed on the Service (inclusive of applicable consumption tax) using the payment method designated by the Company.
  2. Payment processing is handled by a payment service provider designated by the Company. Users are also required to comply with the terms of service of such payment service provider.
  3. Once a payment transaction has been completed, the User may not withdraw or modify the payment for personal reasons.
  4. Disputes arising from unauthorized use of a credit card or other payment method by a third party shall be resolved between the User and the relevant card issuer or payment provider, and the Company shall bear no responsibility therefor, except where the Company is at fault.

Article 6 (Transfer of Title and Risk)

  1. Title to the purchased products shall pass to the User at the time the Company delivers the products to the carrier.
  2. The risk of loss or damage to the products shall also pass to the User at the same time as the transfer of title described in the preceding paragraph.
  3. The Company shall not be liable for any loss, theft, or damage to products that occurs after delivery to the carrier, except in cases of the Company's intentional misconduct or gross negligence.

Article 7 (Digital Content)

  1. Where the Service offers digital content for purchase, the User's completion of a download or the granting of access to the content shall constitute receipt of such content.
  2. The Company is not obligated to re-deliver digital content that the User has lost or deleted. Users are responsible for maintaining their own backups.
  3. All copyrights and other intellectual property rights in digital content remain with the Company or the respective rights holders. Purchase of digital content does not constitute a transfer of any such rights to the User.
  4. Users may use digital content solely for personal, non-commercial purposes. Reproduction, redistribution, sale, or creation of derivative works for commercial purposes is strictly prohibited.

Article 8 (Returns and Exchanges)

  1. All returns and exchanges are governed by the Company's separate Returns and Exchange Policy.
  2. Returns and exchanges are accepted only in cases of defective products or incorrect shipments, provided the User contacts the Company through the designated method within seven (7) days of receiving the product.
  3. Returns or exchanges for personal reasons (e.g., size discrepancy, difference from expectation) will not be accepted.
  4. Even where a minor has made a purchase without the consent of their Guardian, such purchase remains subject to the Returns and Exchange Policy set forth in these Terms, and returns on that ground alone will not be accepted.
  5. As a general rule, cancellations and refunds for digital content purchases are not available after purchase.

Article 9 (Product Liability Disclaimer)

  1. If a product is found to be defective, the Company's liability shall be limited to replacing the product with an identical item or issuing a refund, at the Company's discretion.
  2. The Company shall not be liable for damages beyond the remedies set forth in the preceding paragraph — including lost profits, incidental damages, or consequential damages — except in cases of the Company's intentional misconduct or gross negligence.
  3. Variations inherent to the material (such as natural color variation or texture differences in natural fibers) shall not constitute defects.

Article 10 (Intellectual Property Rights)

  1. All intellectual property rights in the Service and all content related thereto — including but not limited to text, images, designs, logos, trademarks, videos, music, and software — belong to the Company or to authorized third-party rights holders.
  2. Users may not reproduce, republish, adapt, distribute, sell, or otherwise use any content from the Service without the Company's prior written consent.
  3. The purchase of products under these Terms does not constitute a transfer of any intellectual property rights to the User.

Article 11 (Communications to Users)

  1. The Company may communicate necessary information to Users in connection with their use of the Service by means of email, in-app notifications, postings on the Service, or other methods the Company deems appropriate.
  2. Subject to User consent, the Company may send newsletters, new product announcements, promotional campaigns, and other marketing communications to Users.
  3. Users may opt out of marketing communications using the method designated by the Company.

Article 12 (Modification, Suspension, and Termination of Service)

  1. The Company may, without prior notice to Users, modify the content of the Service, temporarily suspend the Service, or terminate the Service entirely, for business reasons, legal compliance requirements, system maintenance, or any other reason.
  2. The Company shall not be liable for any damages incurred by Users or third parties as a result of any modification, suspension, or termination under the preceding paragraph, except in cases of the Company's intentional misconduct or gross negligence.
  3. In the event of Service termination, the Company will endeavor to provide reasonable advance notice on the Service whenever practicable.

Article 13 (Handling of Personal Information)

  1. The Company shall handle personal information collected through the Service in accordance with its separately published Privacy Policy.
  2. By using the Service, Users are deemed to have consented to the Company's Privacy Policy.

Article 14 (Prohibited Conduct)

  1. Users must not engage in any of the following conduct when using the Service:
  • Any act that violates applicable laws, regulations, or public order and morals
  • Any act that infringes the intellectual property rights, portrait rights, privacy rights, or other rights of the Company or any third party
  • Any act that defames or disparages the Company or any third party, or harms their reputation or credit
  • Unauthorized access, hacking, transmission of malware, or any other act that damages the Company's systems
  • Any act that interferes with or is likely to interfere with the Company's business operations
  • Any act that interferes with other Users' use of the Service
  • Unauthorized scraping for commercial purposes, use of automated purchasing tools, or any other improper means of using the Service
  • Use of the Service by a minor in violation of these Terms
  • Any transaction connected with money laundering, fraud, or other criminal activity
  • Any other conduct that the Company deems inappropriate
  1. If the Company determines that a User has engaged in any of the conduct listed above, the Company may, without prior notice, suspend service to that User, delete the User's account, or take such other measures as the Company deems necessary.
  2. The Company shall not be liable for any damages incurred by a User as a result of the measures taken under the preceding paragraph.

Article 15 (Exclusion of Anti-Social Forces)

  1. Users represent and warrant that they do not belong to, and will not in the future belong to, any anti-social force, including organized crime groups, members of organized crime groups, quasi-members of organized crime groups, affiliated enterprises, corporate extortionists, groups engaging in criminal activities under the pretext of social movements, or similar organizations (collectively, "Anti-Social Forces").
  2. Users warrant that they will not, in any form, provide funds to or otherwise associate with Anti-Social Forces.
  3. If the Company determines that a User belongs to any Anti-Social Force or has violated the representations and warranties in this Article, the Company may, without prior notice, terminate any transaction with the User and suspend the provision of the Service.
  4. The Company shall not be liable for any damages incurred by a User as a result of such termination or suspension.

Article 16 (Disclaimers)

  1. The Company shall not be liable for damages arising from any of the following, except in cases of the Company's intentional misconduct or gross negligence:
  • Natural disasters, spread of infectious disease, acts of government or regulatory authorities, labor disputes, communication failures, or other force majeure events
  • Failures of the Company's servers, systems, or network, or unauthorized access by third parties
  • Issues with a User's device, communication environment, or internet connection
  • Services provided by third parties or content accessible through external links
  1. The Company makes no express or implied warranties regarding the quality, accuracy, or fitness for a particular purpose of any products or content available through the Service.
  2. The Company shall not be liable for any loss or corruption of User data, except in cases of the Company's intentional misconduct or gross negligence.
  3. Even where the Company's liability is established under these Terms, the Company's total liability shall not exceed the total amount paid by the relevant User through the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

Article 17 (Confidentiality)

  1. Users shall not disclose or divulge to any third party any information that the Company has expressly designated as confidential and disclosed to the User in connection with the User's use of the Service ("Confidential Information"), without the Company's prior written consent.
  2. Users shall not use Confidential Information for any purpose other than use of the Service.
  3. The following information shall not constitute Confidential Information:
  • Information that was already in the public domain at the time of disclosure
  • Information that subsequently enters the public domain through no fault of the User
  • Information obtained from a third party with legitimate authority to disclose it, free of any confidentiality obligation

Article 18 (Notices)

  1. Notices from the Company to Users shall be delivered by posting on the Service, by email to the User's registered email address, or by such other method as the Company deems appropriate.
  2. Notices delivered by email shall be deemed to have reached the User at the time the Company sends the email to the registered address. The Company assumes no liability if a User fails to receive a notice due to an incorrect email address, failure to update contact information, filtering as spam, or any other reason beyond the Company's control.
  3. Users must promptly update their registered contact information (including email address) whenever changes occur.

Article 19 (Disputes with Third Parties)

  1. If a dispute arises between a User and a third party in connection with the User's use of the Service, the User shall resolve such dispute at the User's own cost and responsibility.
  2. If the Company suffers any loss or damage (including legal fees) as a result of such a dispute, the User shall indemnify the Company for such loss or damage.

Article 20 (Non-Assignment)

  1. Users may not assign or transfer their position under these Terms or any rights or obligations arising thereunder to any third party, nor pledge the same as security, without the prior written consent of the Company.
  2. In the event that the Company transfers the business to which the Service relates to a third party, the Company may transfer its position under these Terms, together with all associated rights, obligations, and User registration data, to such third party. Users hereby consent in advance to such transfer.

Article 21 (Severability)

If any provision of these Terms, or any portion thereof, is held to be invalid or unenforceable under applicable law, such finding shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

Article 22 (Amendment of Terms)

  1. The Company may amend these Terms in accordance with Article 548-4 of the Civil Code of Japan, where such amendment is in the general interest of Users, or where the amendment does not conflict with the purposes of these Terms and is reasonably necessary.
  2. When amending these Terms, the Company will post the amended content and effective date on the Service, or notify Users by email to their registered address, with reasonable advance notice.
  3. If a User continues to use the Service after the effective date of any amendment, the User shall be deemed to have consented to the amended Terms.
  4. Amendments that do not fall within the scope of Paragraph 1 above require the individual written consent of each affected User.

Article 23 (Governing Law and Jurisdiction)

  1. These Terms shall be governed by and construed in accordance with the laws of Japan.
  2. Any dispute arising between the Company and a User in connection with the Service shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Contact Us

For any inquiries regarding these Terms, please contact us using the information below.

T.G.G Store Customer Support Operated by: A.W.Capital Co., Ltd. Email: store@aw-c.co.jp Business hours: Monday–Friday, 11:00–18:00 JST (excluding public holidays)