Legal Notice

Seller A.W.Capital Co., Ltd. (A.W.Capital株式会社)

Operations Manager Graham Zeng

Address Shibuya Hikarie 33F S3312, 2-21-1 Shibuya, Shibuya-ku, Tokyo, Japan

Phone 03-6821-8296 ※ We do not accept telephone inquiries. Please contact us via our「Contact Form」.

Email store@aw-c.co.jp ※ For product-related inquiries, please use our「Contact Form」.

Support Hours 11:00 – 18:00 JST (Monday–Friday, excluding weekends, public holidays, year-end/New Year holidays, and summer closures)

Pricing Prices are displayed on each product page. All prices are inclusive of Japanese consumption tax.

Additional Costs

• Shipping: ¥1,100 (tax included), flat rate
• Shipping fees may differ for certain designated products.

※ For full details, please refer to our Shipping Policy.

Payment Methods

• Credit card (VISA / Mastercard / American Express / JCB)
• Apple Pay
• Google Pay
• Shop Pay

Payment Timing Payment is charged at the time of purchase. Billing dates may vary depending on your card issuer.

Delivery Orders are shipped within 5 business days after payment is confirmed, excluding weekends, public holidays, summer closures, and year-end/New Year holidays. For full details, please refer to our Shipping Policy.

Returns, Exchanges & Cancellations Upon receiving your order, please verify that the contents match your purchase. Keep all accessories, tags, bags, and packaging until you have confirmed the product condition. Returns and exchanges are accepted only in the following cases: defective products (damaged or flawed), or incorrect items shipped due to our error. If applicable, please contact us at store@aw-c.co.jp within 7 days of delivery, including your order number and full name.

• Returned items must be unused and in their original condition. Please include all tags and original packaging. Do not remove tags from items — they must be returned in the same condition as shipped.
• The final decision on returns and exchanges rests with A.W.Capital Co., Ltd.
• If a replacement cannot be provided due to sell-out, discontinuation, or limited availability, a refund will be issued instead.
• For defective items (damage, soiling, or incorrect product), please attach photos of the defect in your email.
• If you received a wrong item, please provide details so we can confirm whether it was a shipping error or a specification change.

If a package cannot be delivered due to absence or an incorrect address, we will notify you by email. If no response is received after our email notification and the carrier's storage period expires, followed by 3 additional days without contact, a fee of ¥1,000 (handling charge + shipping) plus 30% of the product price will be charged. Failure to receive our email will be treated as customer fault. Please note that repeated failure to collect orders may result in future orders being declined. Please ensure you receive all items you have ordered.

The following return/exchange shipping costs are covered by our store:

• Items received with initial defects (damage, scratches, or soiling)
• Items received that differ from the order details

If a replacement cannot be provided due to sell-out, discontinuation, or limited availability, a refund will be issued instead. Regarding refunds:

• For returns or exchanges not due to defects or our error, round-trip shipping costs and bank transfer fees are the customer's responsibility.
• For returns or exchanges due to defects or our error, we will refund the full amount including shipping and any bank transfer fees.

This notice is provided in accordance with Article 11 of the Act on Specified Commercial Transactions. Contents are subject to change without prior notice. Please refer to the latest version for up-to-date information.