Shipping policy
Shipping Policy
Thank you for shopping with T.G.G Store, operated by A.W.Capital Co., Ltd. Please review the following shipping information before placing your order.
1. Shipping Fee
A flat shipping fee of ¥1,100 (tax included) applies to all orders. Some items may have different shipping rates as noted on their individual product pages. The final shipping fee will be displayed at checkout.
2. Order Processing & Dispatch
Orders are processed and dispatched according to the order cycle stated on each product page, following payment confirmation.
Made-to-Order Items: Some products are made to order — production begins only after payment is confirmed. These items require additional lead time before shipment. Please refer to the individual product page for estimated timelines.
3. Delivery Estimates
Once your order has shipped, a tracking number will be sent to your registered email address. You can use this number to monitor your delivery status through the carrier's official website.
Please be aware that delivery may be delayed due to:
- High-volume periods such as sales events and public holidays
- Extended closures including year-end/new year and summer holidays
- Raw material shortages or production-related circumstances beyond our control
- Severe weather, natural disasters, or transportation disruptions
We will notify you by email if a significant delay is anticipated.
4. Carrier & Delivery Scheduling
- Carrier selection is handled entirely by T.G.G Store. We are unable to accommodate requests for a specific carrier.
- We do not offer delivery date or time-slot specification.
5. Gift Wrapping
Gift wrapping, message cards, and gift notes are not currently available. We appreciate your understanding.
6. Split Shipments
Depending on inventory availability, your order may be shipped in multiple packages. A separate tracking number will be provided for each shipment.
7. Incorrect Shipping Address
Please ensure your shipping address is entered correctly at checkout. If a package cannot be delivered due to an address error provided by the customer, any costs incurred for reshipment will be the customer's responsibility.
8. International Orders
We primarily ship within Japan. If you are interested in international shipping, please contact us before placing your order.
For international deliveries, import duties, local taxes, and customs clearance fees may be charged upon arrival. These charges are the sole responsibility of the recipient. Please check with your local customs authority for details.
Contact Us
If you have any questions regarding your shipment, please don't hesitate to reach out.
T.G.G Store Customer Support Email: store@aw-c.co.jp Hours: Monday–Friday, 11:00–18:00 JST (excluding public holidays)